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T&C's and Policies

The following sections hold our terms and conditions, and some policies.

Activity Terms and Conditions

  1. Payment

    1. Bookings are not confirmed until a 20% deposit has been received with full payment due 14 days before the start of your booking date.

    2. We strongly recommend that you take out personal insurance in case of unforeseen circumstances and you can’t attend the course.

    3. We will endeavour to provide your course but if we need to cancel on the grounds of safety due to weather, we will try to reschedule with a mutually convenient date within the next three months, if this is not possible then a refund of 100% of payments made to us towards the cost of the course.

    4. In the event of a cancellation on our behalf for any further unforeseen reasons, We will aim to reschedule for a mutually convenient date within the next three months, if this is not possible then a refund of 100% of payments made to us towards the cost of the course.

    5. Any cancellation must be notified in writing by the person who made the booking. If you cancel your course/trip our terms are below.

      1. More than 2 weeks prior to the start of your course/trip, you will only be charged an admin fee of your deposit of 20%

      2. 2-1weeks you will receive a refund of 50% of the total cost of your course if you have paid this already.

      3. 0-1weeks you will receive 0%of the total cost of your course.

  2. Participation

    1. Our guides and instructors are qualified by the UK’s National Governing Bodies (NGB’s) for the activities they are leading. All ratios and environments that we operate in are set by the guidelines of the NGB’s. We take every precaution to assess, evaluate & manage the risk in the environment we take you, but clients and participants are reminded that although we assess and manage all the risks, there is always still a risk involved to the participant of injury or death.

    2. It is reminded that your guide and instructor has a duty of care while under supervision on your course and he/she will advise you of what to do. If you choose not to listen to the advice of your guide/instructor or any advice that is provided before your activity then the duty of care has been revoked and your actions and any consequences to you or others around you will be your own actions.

    3. It is reminded that the person who books and reads these terms and conditions has the responsibility to inform the remaining participants of the nature of the activity they are due to undertake and to inform Peaks, Paddles & Paddles LLP of any relevant medicals which might have an impact on the safety of one or any of the participants during your course. Your instructor/guide/coach will also check this prior to starting your trip/course.

  3. Medical and General Wellbeing

    1. It is reminded that all of our courses require at least a reasonable level of fitness and some courses require a high level of fitness, it is the responsibility of the participants to make sure they are fit enough to take part on the booked course. If it’s unclear of the fitness required please get in touch.

    2. It is imperative if you have any medical issues that might affect your performance during your course that your instructor knows about this, also if you have medication and where you keep it while on activity. This can be done on your medical declaration form.

  4. Photography and Media

    1. All pictures and videos recorded during the activity or course that you partake in, remain property of the guide or instructor. They may be used for marketing purposes by Peaks, Paddles & Pedals LLP and on our social media. If you wish this not to happen, or wish not to have any media recorded, please state so on your final booking form and notify your guide for your trip.

  5. Confidentiality and Data Protection.

    1. Any information entrusted with us, through medical declarations or legal guardian consent forms, will only be shared with those necessary to maximise your safety.

    2. Any information provided on these forms will only be kept until the end of your booking. The only exception to this, is if it forms part of the evidence relating to an incident. At which point it will be retained with the incident report under Health and Safety Executive Guidance and General Data Protection Regulations.

Rental Terms and Conditions

  1. Payment

    1. Bookings are not confirmed until a 20% deposit has been received with full payment due 14 days before the start of your booking date.

    2. We strongly recommend that you take out personal insurance.

    3. In the event of a cancellation on our behalf for any unforeseen reasons, We will aim to reschedule for a mutually convenient date within the next three months, if this is not possible then a refund of 100% of payments made to us will be offered.

    4. Any cancellation must be notified in writing by the person who made the booking. If you cancel your course/trip our terms are below.

      1. More than 2 weeks prior to the start of your course/trip, you will only be charged an admin fee of your deposit of 20%

      2. 2-1weeks you will receive a refund of 50% of the total cost of your course if you have paid this already.

      3. 0-1weeks you will receive 0%of the total cost of your course.

  2. Deposit

    1. A deposit of bank card details will be required to be held by Peaks, Paddles and Pedals LLP for the duration of your rental.

    2. Your details will not be charged or used until the end of your rental agreement and without notification.

    3. These details will only be used in the event of late return and/or damage to property of Peaks, Paddles & Pedals LLP via negligence or misuse as determined by Peaks, Paddles & Pedals LLP or their representatives.

    4. Late return is more than 12 hours after the agreed return time.

    5. After the return of the rental equipment in satisfactory condition, as deemed so by Peaks, Paddles and Pedals LLP or its representatives, we will destroy these details and remove them from our records.

  3. Participation

    1. Your rental equipment is used at your own risk. We provide relevant safety equipment (Buoyancy Aids) which is stored, tested and checked in accordance with health and safety regulations.

    2. Failure to properly use safety equipment can cause serious injury or death.

    3. It is recommended to use all equipment under supervision of a qualified instructor or coach. If you decide not to use a qualified instructor or coach, it is recommended to take some coaching/instruction before your trip to ensure appropriate knowledge of safety and use of equipment.

  4. Medical and General Wellbeing

    1. It is reminded that you will require at least a reasonable level of fitness to use this equipment, it is the responsibility of the participants to make sure they are fit enough to use the equipment. If it’s unclear of the fitness required please get in touch.

  5. Confidentiality and Data Protection.

    1. Any information entrusted with us, through medical declarations or legal guardian consent forms, will only be shared with those necessary to maximise your safety.

    2. Any information provided on these forms will only be kept until the end of your booking. The only exception to this, is if it forms part of the evidence relating to an incident. At which point it will be retained with the incident report under Health and Safety Executive Guidance and General Data Protection Regulations.

Privacy Policy

Who we are:

Peaks, Paddles & Pedals LLP gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations and explains how, why and when we process your personal data.

 

​Information that we collect:

Peaks, Paddles & Pedals LLP processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

  • The personal data that we collect from is:
    • Name

    •  Home Address

    • Shipping Address

    • Personal Email

    • Home Telephone Number

    • Mobile Telephone Number

    • IP Address

    • Browsing Behaviour

  • We collect information in the below ways:

    • Online Forms

    • Cookies

    • Email

    • Live Chat

How we use your personal data

​Peaks, Paddles & Pedals LLP takes your privacy very seriously and will only use your information as set out in this notice. We will retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: 

  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes fraud investigations, assisting law enforcement and any other legal obligations placed on us from time to time.

  • Where we have your consent, we will occasionally send you marketing information.

  • In our legitimate interests of providing the best service and improving and growing our business we will process information in order to provide you with a personalised service, for abandoned carts, improve our products and services, keep our site and systems safe and secure, understand our customer base and purchasing trends, defend against or exercise legal claims and investigate complaints, understand the effectiveness of our marketing and, where we have assessed that it is beneficial to you as a customer and in our interests, send certain marketing communications, and to deliver relevant advertising to you, notify you about changes to our service, administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, ensure that content from our site is presented in the most effective manner for you and for your computer.

Safeguarding Measure:

Peaks, Paddles & Pedals LLP takes your privacy seriously. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

SSL, TLS, encryptions, pseudonymisation and restricted access

Your rights:

You have the right to access any personal information that Peaks, Paddles & Pedals LLP processes about you and to request information about:

  • What personal data we hold about you

  • The purposes of the processing

  • The categories of personal data concerned

  • The recipients to whom the personal data has/will be disclosed

  • How long we intend to store your personal data for

  • If we did not collect the data directly from you, information about the source

  • If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

  • You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

 
Lodging a complaint:

​Peaks, Paddles & Pedals LLP only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact us.

 

Finvoy, Mill Road, Kingussie, PH21 1LF

Email: info@peakspaddlesandpedals.com

 

​You have the right to lodge a complaint with the Information Commissioner’s Office(details below) at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/

 

Cookie Notice

We use ‘cookies’ which are small pieces of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. For more information please see our cookie policy.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

 

​Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

 

Finvoy, Mill Road, Kingussie, PH21 1LF

Email: info@peakspaddlesandpedals.com

Health and Safety Policy

Part 1 - Policy Intent:

The intent of this Healthy and Safety Policy is to prevent and manage workplace accidents, risks and ill health. The combination of this policy, the Standard Operating Procedures and Guidelines, the Risk Assessments, and appropriate training of staff is designed to provide adequate information to aid in this prevention. The provision of Personal Protection Equipment (PPE), where appropriate, and consultation with staff with regards to Health and Safety matters should provide sufficient support to maintain safe and healthy working conditions for staff and clients. Review of this policy and document will be regularly undertaken and recorded.

Part 2 - Responsibility for Health and Safety:
  • Overall Responsibility for Health and Safety: Freddie Cole - Lead Instructor/ Partner

  • Day-to-Day Responsibility of Implication: Freddie Cole - Lead Instructor/ Partner

  • Responsibility to continuous improvement:

    • Accident, Incident and Ill-health Investigation, Consultation, and Reporting: Freddie Cole - Lead Instructor/ Partner

    • Monitoring, Emergency Procedures, and Risk Assessments: Freddie Cole - Lead Instructor/ Partner

    • Training, Instruction, and Equipment Maintenance: Freddie Cole - Lead Instructor/ Partner

  • All Staff Responsibilities:

    • Follow Health and Safety Policy, Standard Operating Procedures and Guidelines, and Risk Assessments.

    • Cooperate with Partners, Supervisors and Lead Instructor on Health and Safety matters.

    • Take reasonable care of their own and the clients Health and Safety, by performing dynamic Risk Assessments; And

    • Report all Health and Safety concerns to the appropriate person as detailed.

Part 3 - Arrangements for Health and Safety:
  • Risk Assessments:
    • All Activities undertaken by Peaks, Paddles & Pedals LLP must have a pre-written Risk Assessment.

    • Site Specific Risk Assessments may be written for locations of regular use.

    • Assessments will be regularly reviewed and updated with changes in conditions and habits of work.

    • Risk Assessments are extensive but not exhaustive and trained individuals should complete dynamic risk assessments throughout activities. 

  • Training:
    • Staff and Freelance staff will be required to work within the scope of their qualifications, In house training and assessment may be used if appropriate.

    • Training will be provided for sites of regular use.

    • PPE and directions on proper use will be provided where required.

    • Arrangements will be made for remote work to ensure safe working environments.

  • Consultation:
    • Routine consultation of staff will be conducted on health and safety matters.

    • Formal consultation will be recorded if requiring review and update of policies. 

  • Evacuation:
    • Escape routes from regularly used venues will be made clear during training, and within risk assessments via maps. These shall be routinely checked, tested and updated as required.

    • Instructors should incorporate escape plans into their routes.

    • The office will have a clear exit plan, and be routinely tested and updated if needed.

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